FAQs (Frequently Asked Questions)

To help you with your Travel Guide experience we have put together a group of questions and answers about Travel Guide. We recommend travellers and tourism business operators spend a few minutes reading through the following FAQs.

Please let us know if we have missed a question that you need to be answered.

Website Concept

  • What is Travel Guide?

    Travel Guide is a boutique, Kiwi owned, New Zealand Tourism website connecting local and international travellers, and New Zealand business operators together.

  • How does Travel Guide work?

    The Travel Guide website allows registered users to add, rate and review their favourite business and places.

  • What will Travel Guide offer travellers?

    Travel Guide offers local and international travellers thousands of New Zealand tourism business and operators with contact details and unbiased independent ratings and reviews by fellow travellers. Having this information will prepare you when planning your best ever New Zealand travel experience.

  • Who can add business and places on Travel Guide?

    Registered users, tourism operators and the Travel Guide team can add tourism business or favourite places like beaches and lakes. Registered users and tourism operators can upload and share their regional photos.

  • How can I contact Travel Guide?

    Contact Us: Have any questions? Need some more information? Please contact us if there’s anything you’d like to know.


Rating and Reviewing

  • Who can rate and review on Travel Guide?

    Register users who would like to share their experience with fellow users; good or bad. All ratings and reviews are moderated and abusive reviews will not be tolerated.

  • Can owners rate and review their own business?

    Yes, they can but this is not recommended. Rating and reviewing your own business, or a fellow competitor, would be perceived as deception.

    Reviewers have to experience the accommodation/activity/attraction/eatery/place or used the service in question before rating and reviewing.

  • Can owners contact past and future customers and ask them to rate their operation?

    Yes, Travel Guide encourages business operators to contact past and future customers (email is best with a link to your Travel Guide listing page) and asking them to rate and review your operation. This will essentially help your ranking position within Travel Guide and search engines.


Tourism Operators

Travel Guide New Zealand